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Zendesk pricing for guide10/2/2023 ![]() The chart shows the Professional plan features at the time of the Guide release, which were the same as Legacy plan features. You can view the Guide Legacy plan features as of on this Guide plan page. ![]() Guide Legacy includes all existing help center functionality prior to the Guide release on May 2, 2017, plus any Guide Professional features released since that date. Zendesk Support customers who were subscribed to the Team, Professional, or Enterprise plan (or the equivalent legacy Support plan) prior to are on the Guide Legacy plan, unless they manually moved to another Guide plan after May 2, 2017. ** Feature availability depends on your Support subscription level Understand knowledge engagement and effectiveness through reporting and analytics Organize and optimize your knowledge base Identify knowledge gaps with Content Cues Integrated Knowledge Capture app with publishing workflowĪI-powered suggestions in the agent interface and on SlackĪrticle recommendations with the Knowledge Capture appĭevelop and improve content across your teamĪrticle assignments and publishing permissions with Team PublishingĪrticle lifecycle management with Team Publishing and Article Events Use contextual help to serve up relevant contentĮnable customers to manage their own request with customer portalĮmpower customers to close requests with rapid resolveĮmpower agents with easy access to knowledgeįlag and create knowledge with the Knowledge Capture app Get started and customize your knowledge base quicklyĬreate the best self-service experience for your customersĮmbed self-service with Web Widget (Classic) & Mobile SDK Monthly subscription term (per agent per month) Annual subscription term (per agent per month)
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